Get in touch
There are lots of ways to contact us. Find out the best way for you here.
Monday: 9.30am - 12.30pm, 1.30pm - 4.30pm
Tuesday: 9.30am - 12.30pm, 1.30pm - 4.30pm
Thursday: 9.30am - 12.30pm, 1.30pm - 4.30pm
Friday: 9.30am - 12.30pm, 1.30pm - 4.30pm
You can call Customer First, our award-winning customer call centre, on 0300 111 7000 between 8am and 6pm, Monday to Friday. This number is also available for emergencies out of hours (6pm to 8am) every day, including weekends and Bank Holidays.
For general enquiries please email our Customer First team. If you'd like to let us know of any ideas, thoughts or feedback about our offer or services you can email your question or comment directly to Chris Handy, Chief Executive of the Accord Group. Please note that complaints will not be dealt with via this email address. For information on how to raise a complaint, please download our Complaints leaflet, or email Customer Care.
Fax and text phone
You can send a fax to us on 0300 111 7001. You can contact us from a text phone by calling 18001 and then 0300 111 7000 to be connected. There are no additional charges but the duration of your call may be longer.
We strive to ensure we continuously provide an excellent level of service to all, but we do accept that at times we can get it wrong. We want to hear your feedback so we are able to improve our services where possible. Please use any of the methods above to file your complaint, or read our Compliments and Complaints policy leaflet for more information.
Call charges: Mobile phone calls to 0300 111 7000 are charged at standard landline rates. Calls are free if callers have ‘free inclusive minutes’ as part of their package. Landline calls are charged at the standard local rate for those calling from 0121 locations and the standard national rates from elsewhere, e.g. 01922. Free local/national calls included in rental packages also apply when calling Customer First.