You can call us on 0300 111 7000 between 8am and 5pm, Monday to Friday. This number is also available for emergencies between 5pm to 8am every day, including weekends and Bank Holidays.
178 Birmingham Road, West Bromwich, West Midlands, B70 6QG
106 Alcester Road, Moseley, Birmingham, B13 8EF
Please note the Ward Street, Walsall, office opening times:
Monday 10am-1pm – 2pm-4pm
Tuesday 10am-1pm – 2pm-4pm
Wednesday – closed
Thursday – 10am-1pm – 2pm-4pm
Friday – closed
Rowley Regis (Fry)
43 Rowley Village, Rowley Regis, West Midlands, B65 9AS
For all general enquiries please email our Customer First team.
If you'd like to let us know of any ideas, thoughts or feedback about our offer or services you can email your comment directly to Chris Handy, Chief Executive of the Accord Group. Please note that we are unable to respond to any complaints sent to this address.
You can also contact us via a text phone by dialling 18001 and then 0300 111 7000 to be connected. There are no additional charges. However, the duration of the call may be longer.
Press and media
If you are an Accord customer and would like to speak to us please call us on 0300 111 7000.
If you are a journalist or member of the press and need to speak to our Communications Team please call 07710702654.
Mobile phones: calls to 0300 111 7000 are charged at standard landline rates. Calls are free if callers have ‘free inclusive minutes’ as part of their package. Landlines: calls are charged at the standard local rate for those calling from 0121 locations and the standard national rates from elsewhere, e.g. 01922. Free local/national calls included in rental packages also apply when calling on the customer first number 0300 111 7000.